UPDATE: It took two weeks, but they finally provided an appropriate voucher as recompense.
In this day in age, those who are at fault are expected to repay for their transgressions – this goes for criminals and those who do business, in this way, they are alike.
Today, I had set out to fly from Columbus to Chicago, then Chicago to London. I had a two day layover planned, where I had setup accommodations and attractions. But my airline, American (Eagle) Airlines had a massive grounding of all flights around the USA. The effect was pure mayhem of unhappy people who were been stranded and left without answers. It took me five hours to get a semi-acceptable flight rescheduled. Customer service was completely unprepared, which was understandable, but they provided no updates to travelers, and lines of hundreds of people took hours to process. News cameras came and went, preying for ‘juicy’ interviews with angry and irritable travelers.
In this day in age, those who are at fault are expected to repay for their transgressions – this goes for criminals and those who do business, in this way, they are alike.
Today, I had set out to fly from Columbus to Chicago, then Chicago to London. I had a two day layover planned, where I had setup accommodations and attractions. But my airline, American (Eagle) Airlines had a massive grounding of all flights around the USA. The effect was pure mayhem of unhappy people who were been stranded and left without answers. It took me five hours to get a semi-acceptable flight rescheduled. Customer service was completely unprepared, which was understandable, but they provided no updates to travelers, and lines of hundreds of people took hours to process. News cameras came and went, preying for ‘juicy’ interviews with angry and irritable travelers.
After walking around from kiosk to kiosk and calling everywhere I could, I was finally helped by a wonderful employee in AA’s cancellation customer service department via phone – they rescheduled my flight for the next day. Then after many hours in line, I was able to receive a place to sleep for the night, as I wasn’t looking forward to sleep in the airport. Both are well and good, and all. However, my issue is with AA’s pure disregard for their customer’s losses. I understand that they had an incident with a freak ‘glitch’, but thousands and thousands of people lost money and time in their lives today, because of these issues. Personally, I lost hundreds of dollars that are in direct result of these cancelations – and I demand recompense. I tweeted @AmericanAir during all this hoopla and all I received were copy and pasted, basic and impersonal messages. I will not stop calling, emailing, tweeting or writing until the faulty party repays what’s due.
Feel free to comment below if you were effected today – or if you have a similar airline horror story...
Feel free to comment below if you were effected today – or if you have a similar airline horror story...
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